Managing all B2B social media channels for the company (LinkedIn, YouTube, Vimeo, and Twitter).

Crafting original short form and long form copy for social media posts, email campaigns, blogs, press releases, and video scripts.

Aligning messaging with brand voice while adapting tone for different platforms and audiences.

Developing content for product launch campaigns tailored to multiple verticals (Retail, Gaming, Field Service, and Vending).

Owning end-to-end podcast publishing—editing blogs, transcribing interviews, and distributing content across Spotify, Apple Podcasts, and corporate platforms.

Created and facilitated PowerPoint presentations to senior leadership team on best social practices and how to build a LinkedIn profile.

Wrote and distributed press releases and brand partnerships onto company website and social channels.

Maintained editorial calendars and collaborated with stakeholders for content planning and approval.

Developed efficient processes to increase online social engagement for the company’s social profiles.

Oversaw and organized daily order fulfillment activities, order processing, packing, and shipping preparation.

Translated logistics and fulfillment workflows into a clear, actionable SOP, improving team efficiency.

Crafted clear documentation and internal guidance for inventory control, vendor coordination, and order fulfillment in a high-volume, fast-paced environment.

Recognized early-on as a trusted team member for communicating with clarity, driving solutions, and elevating team performance, earning a pay raise within two months.

Built and managed the digital voice for multiple restaurant brands, crafting original web content, email campaigns, newsletters, and promotional copy that drove engagement and loyalty.

Wrote customer-focused communications with clear calls to action, increasing retention and expanding the customer base by 10%.

Created digital content that reflected the brand—growing the audience by 75% in six months and winning first place in the 2019 Philly Top Spot contest for best coffee shop.

Engaged directly with guests, responding to customer feedback and reviews to strengthen customer connection and brand reputation.

Managed the FOH and BOH responsibilities including team training, cash drawer oversight, inventory, and ensuring job specific responsibilities were maintained.

Trained and coached staff, using clear communication and guidance to ensure understanding of protocols and support ongoing development.

Contributed to kitchen operations, handling product ordering, menu prep, and inventory with attention to detail and timing.

Earned recognition and rapid advancement by consistently exceeding expectations and establishing trust as a reliable, communicative team leader.